Terms & Conditions - Associated PalletsAssociated Pallets


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7.30am - 4.30pm (Monday - Thursday) 7.30am - 3.45pm (Friday) - 02380 667999 (Local)

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Terms & Conditions

1. General provisions
All deliveries and services by Associated Pallets Ltd due to on-line orders or any other orders are subject to the following General Terms and Conditions.
Any deviant and/or additional agreements shall require the explicit approval of the managing board or an authorised person and have to be in writing; this also applies for any waiver of the written-form requirement.
As our offer applies for contractors only, no express contractual or legal right of cancellation applies and we grant no option to return received goods as would otherwise be available to private customers.

2. Terms of delivery
Unless otherwise explicitly stipulated, the delivery dates given in order confirmations are not binding.
Associated Pallets Ltd will stick to delivery dates as far as possible. Next day deliveries must be ordered and placed before 12.00pm to receive the next working day. Any orders after this time may be delivered two working days after the ordering date.
If delivery is not effected within the given period, the customer shall be entitled to set a deadline of at least 6 weeks. If Associated Pallets Ltd does not effect delivery within this new deadline, the customer shall be entitled to withdraw from the contract by giving a written notice.
Associated Pallets Ltd shall be entitled to withdraw from a contract if services become impossible by reasons beyond their control, especially in cases of force majeure, war, industrial dispute or non-performance of suppliers beyond the control of Associated Pallets Ltd .
The customer shall immediately be informed about the unavailability of the goods ordered and any payment already effected by him will immediately be refunded.
Carriage-paid delivery for order values in excess of £250 (net) applies for initial deliveries only. In the event that the recipient is unavailable to receive the order on the first delivery attempt, he shall be required to bear any resultant costs for second or subsequent delivery attempts or storage costs, even where the order value exceeds £250 (net).
Orders which are refused delivery may incur additional transportation charges.

3. Passing of risk
The risk passes to the customer as soon as the goods have been passed on to the forwarder and have left our warehousing. This also applies in cases where transport costs have been borne by Associated Pallets Ltd .
Claims for transport damage shall immediately be asserted by the customer directly to the forwarder or Associated Pallets Ltd within the applicable period.
Any shipment effected by the customer to Associated Pallets Ltd is carried out at the sole risk of the customer until the goods arrive at Associated Pallets Ltd . Especially the risk of transport is solely taken by the customer.

4 .Terms of payment
All invoices of Associated Pallets Ltd have to be paid immediately and without any discount.
Cheques will only be accepted on account of clearance.
Any bank charges incurring with cheque payments shall be borne by the customer. The customer may only exercise a right to offset if his claims are not contested by Associated Pallets Ltd or have been established with final and binding effect by a court law. The customer may only exercise a right of retention if it is based on the same contractual relationship. Associated Pallets Ltd is entitled to transfer claims of deliveries and accomplishments for finance purpose. In the case a customer is behind with a payment all the other claims are immediately payable without the necessity of giving notice of default.

5. Warranty
Claims concerning the scope of delivery, product defects, wrong deliveries and varying quantities, shall be asserted in writing immediately – at the latest one week after receipt of the goods, if the claims can be noticed by reasonable inspection. Punctual dispatch suffices to comply with the time limit. After this period of one week, warranty for obvious defects shall expire. Associated Pallets Ltd gives a one-year warranty on new products starting from the delivery date of the goods. Associated Pallets Ltd will not give any warranty on used products . The limitations mentioned shall not apply if any defect has maliciously been concealed. In the event of any justified claim, Associated Pallets Ltd will deliver the missing articles, mend the goods respective or send new products.

6. Liability
In the event of slightly negligent infringement of obligations by Associated Pallets Ltd, the liability shall be limited to the foreseeable, actual damage typical to the contract. This shall also apply for slightly negligent infringements of obligations by Associated Pallets Ltd vicarious agents. Associated Pallets Ltd is not liable for slightly negligent violations of non-substantial contractual obligation. The limitations on liability do not apply for claims of customers regarding product liability. The limitations on liability do not apply to costumer claims filed for damage due to loss of life, limb or health caused by Associated Pallets Ltd.

7. Reservation of title
Any product purchased shall remain the property of Associated Pallets Ltd until all contractual obligations are fulfilled. The reservation of title shall also be applied for all claims which Associated Pallets Ltd gains against the purchaser after delivery for example due to repairing or any other services rendered. During the period of reservation of title the purchaser shall be entitled to possess and use the goods purchased, as long as he timely fulfils his obligations regarding the reservation of title and his obligations of the contractual relationship. The customer is obliged to inform Associated Pallets Ltd about all information required to assert the rights in connection with the reservation of title.

8. Data processing
Associated Pallets Ltd is entitled to collect, save and process all necessary data and information regarding the customer required in the course of business relationship between the customer and Associated Pallets Ltd .

9. Severability clause
Should any of the provisions in these General Terms and Conditions be or become invalid, all other provisions of the General Terms and Conditions shall remain valid. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.

10. Miscellaneous provisions
The place of performance and the place of jurisdiction for all contracts is the registered office of Associated Pallets Ltd.
The Associated Pallets Ltd is entitled to take legal action at the place of jurisdiction of the contracting party.

11. Cancellations & Refunds

Orders can only be cancelled or amended before your order has been processed, after an order has been processed and dispatched we cannot cancel or make amendments to any order.

Orders made through our online shop and already paid for can be cancelled providing providing the order has not been dispatched. The original payment method will be refunded minus a 3% transaction and administration fee. Orders which are refused delivery may incur additional transportation charges.



Associated Pallets Ltd
T.: +44 2380 667999
F.: +44 2306 63362

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