Terms & Conditions

These Terms & Conditions apply to goods and services supplied by Associated Pallets Ltd (“Associated Pallets”, “we”, “us” or “our”), whether ordered through our website, by telephone, email, quotation or any other agreed method.

By placing an order with Associated Pallets, the customer (“you” or “your”) agrees to these Terms & Conditions.

1. Orders and Contract Formation

All orders are subject to acceptance by Associated Pallets.

Product descriptions, quotations, prices and availability are provided in good faith. We reserve the right to correct errors or omissions before accepting an order.

Any variation to an order or these Terms & Conditions must be agreed by an authorised representative of Associated Pallets.

Where goods are manufactured, modified, heat treated, branded, printed or otherwise prepared specifically for a customer, additional conditions may apply as stated on the relevant quotation or order confirmation.

2. Prices and Payment

Unless otherwise stated, all prices are exclusive of VAT and delivery charges.

Payment terms will be as stated at checkout, on the quotation, order confirmation or invoice.

Customers with an approved credit account must make payment within the agreed credit terms.

Where payment becomes overdue, Associated Pallets reserves the right to suspend further deliveries or services until outstanding amounts have been paid.

Any additional charges reasonably incurred as a result of a customer’s instructions, failed delivery or other circumstances for which the customer is responsible may be charged separately.

3. Delivery

Stock products are normally delivered within the timescale shown on our website, quotation or order confirmation.

Delivery dates and times are estimates unless expressly agreed by Associated Pallets in writing as guaranteed.

Next working day delivery is available on qualifying stock products where the order is placed before the stated cut-off time, subject to stock availability and delivery location.

Timed, AM, PM, Saturday, tail-lift and other specialist delivery services may be available for an additional charge.

We will make reasonable efforts to meet agreed delivery times but will not be responsible for delays caused by circumstances outside our reasonable control.

4. Delivery Charges

Our current delivery charges are displayed on our website or confirmed on the relevant quotation or order.

Where free delivery applies above a specified order value, this applies to the initial delivery attempt unless otherwise agreed.

Additional charges may apply to remote locations, specialist delivery requirements, timed deliveries or other non-standard services.

Where additional charges become necessary after an order is placed, we will notify the customer wherever reasonably possible before proceeding.

5. Customer Delivery Requirements

The customer is responsible for ensuring that the delivery address is correct and suitable for the delivery.

The customer must tell us when placing an order about any restrictions or special requirements that could affect delivery, including:

• restricted or narrow access;
• vehicle size or weight restrictions;
• specific delivery times;
• unloading requirements;
• the absence of suitable unloading equipment;
• a requirement for a tail-lift vehicle; or
• any other circumstances that could prevent or delay delivery.

Where an appropriate delivery option, including tail-lift delivery, is available during checkout, the customer is responsible for selecting that service where required.

Unless tail-lift delivery or another unloading service has been agreed, the customer is responsible for providing suitable facilities and personnel to unload the goods safely.

6. Failed or Refused Deliveries

Where delivery cannot be completed because:

• nobody is available to accept the goods;
• the customer refuses delivery;
• suitable unloading arrangements are not available;
• access is unsuitable or restricted;
• an incorrect delivery address has been provided; or
• a delivery restriction or special requirement was not disclosed when the order was placed,

the customer will remain responsible for the original delivery charge.

Associated Pallets may also charge any reasonable additional costs incurred as a result, including return transport, redelivery, storage or additional carrier charges.

Where the goods and delivery service supplied are in accordance with the customer’s order, the original delivery charge will not be refundable if the customer refuses delivery.

If a customer requires redelivery following an unsuccessful or refused delivery, any additional delivery costs must normally be paid before redelivery takes place.

Nothing in this section applies where the failed or refused delivery results from an error by Associated Pallets or where the goods supplied are faulty, damaged or materially different from those ordered.

7. Inspection of Goods and Delivery Issues

Customers should inspect goods as soon as reasonably possible following delivery.

Any visible damage, shortages or other delivery issues should, wherever possible, be recorded on the delivery paperwork before the delivery is signed for.

Please notify Associated Pallets of damaged goods, shortages or incorrectly supplied products as soon as possible and preferably within seven days of delivery.

Customers should provide their order number and, where appropriate, photographs of the goods, packaging and delivery paperwork to help us investigate the issue.

Nothing in this section affects any statutory rights that may apply.

8. Cancellations and Amendments

If you need to cancel or amend an order, please contact us as soon as possible.

Orders can normally only be cancelled or amended before they have been processed or dispatched.

Once goods have been dispatched, we may be unable to cancel or amend the order and the customer may remain responsible for delivery and other transportation costs already incurred.

Bespoke, branded, heat-treated, specially manufactured or otherwise customised products cannot normally be cancelled once manufacture, treatment or preparation has started.

Where cancellation is accepted after costs have already been incurred by Associated Pallets, we reserve the right to deduct those reasonable costs from any refund.

Nothing in this section affects statutory cancellation rights available to consumers where applicable.

9. Returns and Refunds

Eligible unused stock products may normally be returned within four weeks of delivery, provided they are returned in the condition in which they were supplied.

Customers must contact Associated Pallets before returning goods so that we can confirm eligibility and provide return instructions.

Unless goods are faulty, damaged or incorrectly supplied, the customer is responsible for the original delivery charge and the cost of returning the goods.

New wooden pallets, bespoke pallets, heat-treated products, branded products and other specially manufactured or prepared goods cannot normally be returned unless they are faulty or do not conform to the agreed specification.

Where a refund is agreed, it will normally be made using the original payment method.

Nothing in these Terms & Conditions affects a consumer’s statutory rights.

10. Product Specifications and Used Products

Product dimensions, weights, load capacities, colours, photographs and other specifications are provided as accurately as reasonably possible.

Minor variations may occur, particularly with timber products and used products, and will not necessarily constitute a defect where they do not materially affect the agreed use or specification of the goods.

Used pallets and other used products may show reasonable signs of previous use, including cosmetic marks, staining, repairs, discolouration or other wear consistent with their grade and description.

Customers are responsible for ensuring that products are suitable for their intended application unless Associated Pallets has expressly confirmed suitability in writing.

11. Warranty and Defective Goods

If goods are faulty or do not conform to the agreed specification, please contact Associated Pallets as soon as reasonably possible.

Where a claim is valid, we may, as appropriate, repair the goods, replace them, supply missing goods, provide a refund or agree another reasonable remedy.

Any warranty provided by Associated Pallets is subject to the goods being used, handled and stored appropriately and in accordance with their intended purpose.

Any specific warranty applicable to a product will be stated on the product page, quotation or order documentation.

Nothing in this section excludes or limits rights which cannot legally be excluded or limited.

12. Risk and Title

Risk in the goods will pass to the customer in accordance with the applicable delivery arrangements and relevant law.

Ownership of goods supplied by Associated Pallets will not pass to the customer until Associated Pallets has received payment in full for those goods and any other amounts due in connection with the relevant order.

Until ownership passes, the customer must take reasonable care of the goods and must not knowingly take any action that would prejudice Associated Pallets’ ownership rights.

13. Liability

Associated Pallets will not be responsible for losses caused by circumstances outside our reasonable control.

To the fullest extent permitted by law, Associated Pallets will not be liable for indirect or consequential losses arising from the supply or use of goods or services.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Any additional limitation of liability agreed for a particular contract may be stated in the relevant quotation or written agreement.

14. Events Outside Our Control

Associated Pallets will not be responsible for a failure or delay in performing its obligations where this results from circumstances outside our reasonable control.

Such circumstances may include severe weather, transport disruption, industrial disputes, fire, flooding, war, civil emergency, government action, shortages of materials, failure of suppliers or carriers, or other events that could not reasonably have been prevented.

We will make reasonable efforts to minimise disruption and keep affected customers informed.

15. Data Protection

We will collect and process personal information where necessary to process orders, manage customer accounts, arrange deliveries and operate our business.

Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms & Conditions and any contract between the customer and Associated Pallets Ltd are governed by the laws of England and Wales.

Where the customer is acting in the course of a business, the courts of England and Wales will have jurisdiction over any dispute arising from the contract.

Where the customer is a consumer, nothing in this section affects any rights regarding jurisdiction that cannot legally be excluded.

18. Consumer Rights

Associated Pallets primarily supplies businesses; however, where a customer purchases as a consumer, additional statutory rights may apply.

Nothing in these Terms & Conditions is intended to exclude, restrict or override any statutory rights available to consumers under applicable UK law.

Where there is a conflict between these Terms & Conditions and a consumer right which cannot legally be excluded, the applicable statutory right will take precedence.

19. Changes to These Terms

Associated Pallets may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to an order will normally be those in force when the order is placed, unless otherwise agreed in writing.

20. Contact Details

Associated Pallets Ltd
Eling Lane
Eling Wharf
Totton
Southampton
Hampshire
SO40 4TE

Telephone: 03301 757766

For questions regarding an order, delivery, cancellation or return, please contact our team.