Associated Pallets Frequently Asked QuestionsAssociated Pallets


Call us today on Freephone: 03301757766

7.30am - 4.30pm (Monday - Thursday) 7.30am - 3.45pm (Friday) - 02380 667999 (Local)

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How do I place my order?

Orders can be placed directly online with our cart and checkout system on selected products or by sending our orders department an email to:

(please add quotation number and delivery address if possible)

How much is the delivery charge?

Delivery is free providing you spend £250.00 or more including VAT. Otherwise a £49.00 delivery charge will be applied.

Please note an additional delivery charge may have to be applied for deliveries in the Scottish highlands, parts of Scotland and Ireland.

How do I pay for my order?

We accept all major credit and debit cards, BACS payments and cheques are also accepted.
Credit accounts can be set up for repeat ordering customers.

How long will my delivery take once I have ordered?

Providing the products are in stock when ordered, delivery will take between 1 and 3 working days (depending on the delivery method you have selected).

Do you offer a Next day and timed delivery service?

Yes we do offer a next day and timed delivery services. Next day deliveries must be placed before 12.00 pm in order for you to receive your order the very next day. (Excluding parts of Scotland) Please specify this when ordering.

Can I collect my order from your premises?

Yes, collection is welcome on the majority of our products

What do I do if I have not received my order?

Please contact us by telephone at 03301757766 so we can see the status of your order.

Will I need a forklift truck to unload my order?

No, a tail lift truck can be requested to deliver your goods (please specify this on your order).

What is your returns or refund policy?

We offer a return, refund or replacement policy if your order is not as described, lost or damaged. We will need signed paperwork on receipt of goods stating this before any action can be taken.

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