You can order selected products directly through our online shop. You can also order by calling our team on 03301 757766 or emailing your requirements to our orders department.

If you have already received a quotation, please include the quotation number and delivery address when placing your order.

There is no general minimum order quantity for products purchased through our online shop. We supply everyone, from customers who need a single pallet to businesses buying full loads.

Minimum quantities may apply to bespoke products, pallet collection services and certain delivery locations. Our team will confirm this when providing your quotation.

We accept most major credit and debit cards, as well as payment by BACS. Approved credit accounts are also available for regular business customers, subject to status.

Yes. Credit accounts are available to eligible repeat customers, subject to the necessary account and credit checks. Please contact our accounts team for an application form.

Yes. Use our online quotation form or contact our sales team with the pallet size, quantity, load requirements and delivery postcode. We will provide a tailored quotation based on your requirements.

We provide nationwide delivery throughout mainland UK using our own vehicles and trusted delivery partners.

Additional charges or longer lead times may apply to certain remote areas and parts of Scotland. We do not currently deliver to the Republic of Ireland.

For offshore or international requirements, please contact our team before ordering.

Standard delivery is free on qualifying orders over £400 excluding VAT. A standard delivery charge applies to orders below this value.

Additional charges may apply for next-day, timed, Saturday, tail-lift or remote-area deliveries. The applicable delivery cost will be displayed during checkout or confirmed in your quotation.

Stock products are normally delivered within two to three working days. Certain locations, bespoke products and larger orders may require a longer lead time.

Your expected delivery date will be confirmed when your order is processed.

Yes. Next-day delivery is available on many stock products when the order is placed before 2 PM.

An additional charge applies, and availability depends on the product, delivery postcode and vehicle requirements. Please select the service during checkout or speak to our team before ordering.

Yes. AM, PM, timed, and Saturday delivery services may be available for an additional charge. Please tell us about any time restrictions when placing your order.

Not necessarily. If you don’t have suitable unloading equipment, we can arrange delivery with a tail-lift vehicle for an additional charge.

Please request a tail-lift when ordering, and ensure there is suitable access and a firm, level surface at the delivery address.

Yes. Collection is available for most products from our premises at Eling Wharf, Totton, Southampton.

Please arrange your collection in advance so we can confirm that your order is ready and provide the relevant collection information.

Call us on 03301 757766 with your order number, and we will check the delivery status for you.

Please record any damage or shortages on the delivery paperwork before signing for the goods. You should then contact us as soon as possible, and within seven days of delivery.

Photographs of the products, packaging and delivery paperwork will help us investigate the issue quickly.

Unused eligible stock products may be returned within four weeks of delivery, subject to our returns policy. Bespoke products and new wooden pallets are excluded unless they are faulty or do not match the agreed specification.

Customers are normally responsible for the original delivery and return transport costs. Please contact us before returning anything so we can confirm whether the product is eligible.

We supply an extensive selection of standard and non-standard pallet sizes, including:

• UK standard pallets – 1200 × 1000mm

• Euro pallets – 1200 × 800mm

• CP pallets

• Two-way and four-way entry pallets

• Lightweight export pallets

• Bespoke wooden pallets

If you are unsure which pallet you need, our team can recommend a suitable option based on your products, load weight, handling equipment, storage system and destination.

Yes. We supply new, used and reconditioned wooden pallets in a wide range of sizes and grades.

New pallets are suitable when a consistent specification, appearance or bespoke design is required. Used pallets offer a more economical and sustainable option when cosmetic variation is acceptable.

Yes. We inspect and grade used pallets before offering them for resale. Where appropriate, pallets are repaired or refurbished so they can safely return to service.

Because used pallets can vary, please tell us about your load, racking and handling requirements before ordering.

Yes. We manufacture bespoke wooden pallets to suit individual products, load weights and handling requirements.

Once the specification has been agreed, we can provide a quotation and technical drawing for approval before manufacture.

The cost depends on the pallet’s size, specification, condition, quantity, load capacity and whether heat treatment is required.

You can find current prices for standard products in our online shop. For larger quantities or bespoke requirements, request a quotation from our sales team.

Not every pallet is suitable for use in racking. The correct choice depends on the racking configuration, unsupported span, load distribution and maximum weight.

Please tell our team that the pallets will be used in racking and provide details of the system and load. We can then help identify an appropriate specification.

Yes. Wooden pallets can often be reused many times, depending on their original specification, loading, handling, storage conditions and any damage sustained.

Inspect pallets before reuse, especially when they will carry heavy loads, enter racking, or be used for export.

Yes. Wooden pallets can frequently be repaired, refurbished and returned to use. Pallets that are beyond economical repair can be dismantled so the timber can be recovered or recycled through an appropriate process.

ISPM 15 is the international standard governing solid wood packaging material used in international trade. It is designed to reduce the risk of pests and diseases being transported between countries in wooden packaging.

Compliant wood packaging is treated and marked with the recognised IPPC mark.

Solid wood pallets and other regulated wood packaging generally require ISPM 15 treatment and marking when being shipped from Great Britain to the EU and many other international destinations.

Requirements vary by destination and packaging type, so customers should confirm the applicable import rules before shipment.

To meet the standard heat-treatment schedule under ISPM 15, the wood must reach a minimum core temperature of 56°C and remain at that temperature for at least 30 continuous minutes.

Treatment must be undertaken by an authorised operator, and compliant packaging must carry the correct IPPC mark.

Yes. Our compliant heat-treated wooden packaging is marked appropriately, and supporting heat-treatment certification can be supplied with your order.

Please tell us when ordering whether the pallets or packaging will be used for export.

Yes, provided the pallet remains compliant and has not been repaired, remanufactured or altered in a way that affects its ISPM 15 status.

An authorised operator may need to treat and re-mark a repaired or modified pallet before it is used for export.

Yes. We collect reusable and recyclable wooden and plastic pallets from businesses throughout the UK.

Collection availability and cost depend on your location, quantity, pallet sizes, condition, and whether the pallets have resale value.

We generally require at least 50 pallets, although this depends on the pallet type, condition and collection location.

Send us photographs, quantities, dimensions and your postcode so we can assess the pallets before arranging a collection.

We may purchase good-quality reusable wooden or plastic pallets, depending on their type, quantity, condition and location.

Common, consistent pallet sizes in reusable condition are more likely to have value. Please send photographs and details through our pallet collection enquiry form.

Reusable pallets are inspected, graded and, where necessary, repaired before returning to service.

Wooden pallets beyond repair are dismantled and sent for appropriate timber recovery or recycling, helping prevent usable materials from going to waste.

In addition to wooden pallets, we supply:

• Wooden pallet collars

• Wooden crates and cases

• Presswood pallets

• Biomass pallets

• Pallet racking timber

• OSB sheet material

• Pallet wrap

• Plastic pallets, boxes and containers through Plastic Pallets UK

Yes. Call us on 03301 757766 or submit a quotation request online. Please include the required size, quantity, load weight, handling method, racking requirements, delivery postcode and whether the pallet will be used for export.

Our team will help you select a suitable product or provide a quotation for a bespoke design.